Customer Satisfaction Indexing

CSI (Customer Satisfaction Indexing) is a systematic program for monitoring business performance by gaining feedback from our customers.

After a vehicle has been repaired at Magic Touch, a representative from CSi Complete will contact the customer. CSi Complete is an independent, third party that will ask a brief list of questions concerning the quality of the repair work and the customer's satisfaction with the repair process. They then send us monthly reports detailing how well we have served our customers. This process allows us to get frank, unbiased feedback and helps us to maintain our unsurpassed level of service.

We are proud to provide the following information regarding our Customer Referal, Customer Satisfaction, and Insurer and Agents ratings for the most recent three month period.

See What Our Customers Have to Say:

"The only place I feel comfortable taking my car!"
Blaine and Cynthia S. - 2005 Ford

"We are pretty pleased with everything they have done"
Samuel and Cheryl R. - 2004 Oldsmobile

"They treated me very well!"
Raymond and Shirl R. – 99 Buick

"Everything was just fine!"
Francis K. – 95 Plymouth

"Keep up the good work!"
Steve S. – 06 Pontiac

"Everybody was very nice – they live
up to their reputation!"
Collen L. – 05 Subaru

"The shop was clean and efficent!"
Tony W. – 07 Chevrolet

"They always do good work!"
Detsch Brothers – 03 Ford